Social media can be a wonderful tool that is used to help many business advance their public image. It provides free publicity and allow companies and people to communicate with the public at large. That is an amazing way for a company to get the word out about a product or an update with a situation. With one post, tweet, or blog the entire world knows what the company wants them too. Social media allows this collaboration between the people. Journalists, and PR professionals. Journalists get the information they need quickly and the public does not have to wait for the news to get the update. PR people can just post and have quick updates for everyone. However, with this speed comes a problem because bad news can be spread just as fast as good news.
In the article “how to turn your social media crisis into a success” it talks about how quickly social media can turn on you. This is so evident in any form of social media we look at. One well-placed rumor can turn and entire company’s public image into a nightmare. It is so easy to manipulate people on the internet and most people will never bother checking the facts. They read the article online and just assume that it is the truth. Then they retweet or share the post and before noon the post can go viral. What this article and the others did a good job of showing was how to deal with these situation.
It is important to always keep onto of a situation because if you hide people will assume that the rumor is true. Responding the questions and constantly being on top of the situation is so key to dealing with a PR crisis. People will want answers and you look better just by providing them. Even if the answers are not the best spinning the situation in your favor is something every PR person is amazing at. Silence is the worst thing to do because in the people’s minds you are just scared to answer. Then the rumors get worse and worse until you have an uncontrollable situation. Communication is key in any given moment in PR because it shows the public you are open and they want openness. Social media can be a great tool but when it backfires it is important not to panic and to just deal with the situation head on.
https://www.earnedmediarising.com/?p=5425 https://www.huffingtonpost.com/jeremy-harris-lipschultz/realtime-social-media-cre_b_4102446.html
https://www.revechat.com/blog/7-negative-effects-social-media-may-business/


